Privacy policy

Find our privacy policy below or if you have a question drop us an email at

Offcourse "the App” provides Shipment Tracking for lost and delayed packages "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how data is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

What data do we collect?

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Shopify account data: such as email address, phone number and location of your store

  • Order data: All order details including customer emails, phone numbers, physical addresses, geolocations, IP address and browser user agents.

  • Fulfillment and Shipping Information related with each order, including fulfillment location and shipping carrier.

How do we collect your data?

  • We collect data and process data when you:

  • Install our app via your Shopify account

  • Use or view our website via your browser’s cookies. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

How will we use your data?

  • We use the personal information we collect from you and your customers in order to provide the Service and to operate the App.

  • Monitor new orders in your store and track the related shipments

  • Make sure we only track orders in our available jurisdictions (UK only at the moment)

  • Additionally, we use this personal information to:

  • Communicate with you;

  • Optimize or improve the App; and

  • Provide you with information or advertising relating to our products or services.

How do we store your data?

  • Our Company securely stores your data using Amazon datacenters in London. Our Company will keep your order data for 5 years unless you ask us to delete it before. Once this time period has expired, we will delete your data by removing all order data, customer information and shipment information from our databases.

Sharing your data

  • We don't share your Personal data, your shop's data or your customer's information with anyone. We use the tracking number associated with your fulfillment to query a third party API, TrackingMore, in order to obtain information about shipping status.

  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


  • As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by sending us an email to

What are your data protection rights?

  • Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using our contact information below.

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This privacy policy was last updated on 13 October 2021.