Do you own an ecommerce business?
Do you use Shopify as your ecommerce platform?
Would you like to streamline your parcel insurance claims process?
Would you like more time to work ON your business?
Would you like to increase the level of service you currently offer your customers?
Would you like automated claims payouts for lost or delayed parcels?
Would you like to find out how Offcourse works and have the opportunity ask us some questions?
Would you like to find out what types of insurance you need as an ecommerce business owner?
Would you like to understand how the technology works? We'll walk you through how the app and answer any questions that you have on the platform.
What are the risks that your business faces during the delivery period? Why should you consider parcel insurance?
If the answer is yes to any of the above, our new app will be able to help!
Easy Month to Month Subscription
Flexible Coverage - You can decide exactly which of your parcels to cover for your customers
Tracking Dashboard Included - Monitor all of your parcel deliveries from an easy to use dashboard.
Zero Admin Insurance
Shipping Protection for busy Ecommerce Business Owners
An easy, low cost to include within your Postage and Packaging.
At Anansi , we are on a mission to make insurance fun.
We are here to support you, when you need us most!
During the busy trading times Black Friday, Cyber Monday, Christmas!
Are your deliveries protected?
Are you ready to find out more?
Offcourse a product powered by Anansi is a NEW shopify app, which
automates delivery insurance for you!
Let's look at the features together!
Minimise service calls with rapid compensation options.
Minimise customer service calls with automated parcel delivery insurance.
The insurance provides compensation for all delays and lost packages.
You will be able to support your sales service by guaranteeing delivery by a certain date or receiving compensation for your customers.
If you would like to learn more about the types of insurance that you need for your ecommerce business and want to learn more about how to protect yourself, we’ll be hosting regular Q&As on best practices on how to manage the risks within your business.
Have your delayed and lost parcels recently increased?
How are you managing the time to reclaim compensation for those parcels?
Would you like to discuss general business advice and learn from other Shopify ecommerce owners?
We want to hear your views on how we can improve our products to meet your product insurance needs.
We founded Anansi because we’ve been small ecommerce business owners and understand what you need to ensure the safe delivery of your products and services. We want to take away the complexities around insurance complaints, enabling you the business owner to concentrate on working on their business, rather than in it.
We understand your customer journey. We are always listening and working to improve the services we offer to ensure they remain relevant. If you have any questions about our insurance products, please do get in touch. We would be delighted to hear from you.
We have created an FAQ section just below to help you with any questions you might have. If you would like to chat with Megan our Co-Founder, about the software please click below.
The app is free to install. A precise quote and terms from our insurance partners is available within the app. However, if you elect to add shipping protection to your package, this will cost a minimum of £1.90 or 1% of cart value, whichever is greater.
We will cover you for delays and losses.
If the package has not been delivered 1 day after the due date, your package is defined as delayed.
If the package has not arrived 5 days after the 5 days maximum due date (i.e. a total of 10 days), your package is defined as lost.
If your package is delayed, your business will automatically receive a compensation equivalent to the value of the shipping costs up to a £20 cap.
Or if your package is lost, your business will automatically receive a compensation equivalent to the cart value up to a £100 cap.
You will not need to file a claim.
Account balances are recorded during the month and then policy payments and claims compensations are automatically made at the end of the month.
Every Shopify courier firm has a different policy regarding enhanced compensation, so we suggest that you check what is covered with the standard terms and where the gains in coverage are. Our aim is to offer cover that is price competitive against this enhanced compensation, with a simpler and clearer claims compensation process.
Parcel containing aerosols, alcoholic beverages, ammunition, batteries ( unless the batteries are already included with the delivered object and are therefore in the same package as the object), cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery, precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art, or any items listed as prohibited or restricted under the Courier's terms and conditions. Parcel containing illegal or controlled substances, including but not limited to, firearms and drugs/narcotics. Jewellery is defined as rings, necklace, bracelet, earrings, tiara, brooch or any other ornament made of precious stones and/or precious metal. Works of art are defined as “Objects specially designed for its aesthetic appeal by an artist, particularly a painting, drawing or sculpture of high artistic quality”.
This cap will be in place for the first three months. We are working with our insurance partners to lift the cap after that.
The quickest way is to set the value of carts covered to 0.
At the moment, we are only authorised to insure parcels that are being shipped within the UK by UK registered businesses. If you don’t meet this requirement, we’d still be interested to hear your views on the tracking app and we are working with our insurance partners to expand our coverage as soon as possible.
Yes, although we cannot currently offer insurance to businesses that are based outside of the UK, you can still use our tracking app. We are working with our partners to expand the territories covered asap.
Unfortunately, we are not yet integrated into any other ecommerce platforms other than Shopify, so cannot offer our products to your business at the moment. However, we’d love to know what platform your business is based on, so that we can prioritise future integrations. Please consider joining our mailing list for future updates here.
Offcourse has been designed as a fully automated insurance product, which is why the charges are with the ecommerce business.
Currently we only offer late and lost delivery insurance, but we plan to add more comprehensive insurance cover for e-commerce businesses later this year. Please consider joining our Facebook Group to give input on our future product roadmap.
Shopify is the first platform that we are working with, but we are aiming to integrate with other platforms over time. If you’d like to make some suggestions on which platforms we should work with next, please consider joining our Facebook Group to give feedback on the product and give input on our future product roadmap.
This Policy is underwritten by Wakam.
Wakam is authorised by the Authorité de Contrôle Prudentiel et de Résolution in France and is subject to
limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial
Conduct Authority are available from us on request. Registered address: 120-122 rue Réaumur, TSA 6023 75083 PARIS CEDEX 02, France.
This insurance policy is issued and administered on behalf of Wakam by RFIB Group Limited who are authorised and regulated by the Financial Conduct Authority with reference number 310508. Registered address: 30 St Mary Axe, London EC3A 8BF, United Kingdom.
Your data is shielded through enterprise grade security. All sensitive data is encrypted and all communication between your Shopify shop and us is cypotgraphically secure.
We’d love to hear from you. Please consider joining our Facebook Group to ask questions and find out more.