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Do you own an ecommerce business?

Do you use Shopify as your ecommerce platform?

Would you like to streamline your parcel insurance claims process?

Would you like more time to work ON your business?

Would you like to increase the level of service you currently offer your customers?

Would you like automated claims payouts for lost or delayed parcels?

If the answer is yes to any of the above, our new app will be able to help!

We would love to invite you to use our app and join our trial

Over the course of the next 3 months we are running a trial phase for all UK-based ecommerce businesses who currently use Shopify.

During the trial phase we want to:

hear what YOU think

test the app to make sure it is easy to use

Listen to YOUR feedback to understand the insurance needs you have

At Anansi , we are on a mission to make insurance fun.

Your support will help us to continue to build a product which supports you as

you build and grow your business.

Are you ready to find out more?

Offcourse a product powered by Anansi is a NEW shopify app, which

automates delivery insurance for you!

Let's look at the features together!

Offcourse App - Dashboard Page

Up-to-date tracking information dashboard

Minimise service calls with rapid compensation options.


Optional parcel insurance

Minimise customer service calls with automated parcel delivery insurance.

The insurance provides compensation for all delays and lost packages.

You will be able to support your sales service by guaranteeing delivery by a certain date or receiving compensation for your customers.

Offcourse App - Dashboard Page
Offcourse App - Profile Page

Advice on e-commerce risk management and insurance at our regular Q&As

If you would like to learn more about the types of insurance that you need for your ecommerce business and want to learn more about how to protect yourself, we’ll be hosting regular Q&As on best practices on how to manage the risks within your business.


Join a community with fellow business owners and join the conversation

Have your delayed and lost parcels recently increased?

How are you managing the time to reclaim compensation for those parcels?

Would you like to discuss general business advice and learn from other Shopify ecommerce owners?

Offcourse App - Profile Page

Unique opportunity to suggest future product ideas.

We want to hear your views on how we can improve our products to meet your product insurance needs.

How do you use the app?

It’s as easy as 1, 2, 3 ..

Automated claim payouts for lost or delayed parcels.

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Step 1

Install the app via Sopify logo

Make sure you are signed in to your store and then click on the link below or go to the Shopify App store.

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Step 2

Complete onboarding

We’ll guide you through the process of providing your information, deciding which orders you want to insure and the terms of your cover.

You review the summary of the cover and then confirm..

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Step 3

All done!

The app will track shipping data and look out for all delays and losses. All valid claims will be paid automatically on a monthly basis.

Who are we?

Meet the Anansi team

We founded Anansi because we’ve been small ecommerce business owners and understand what you need to ensure the safe delivery of your products and services. We want to take away the complexities around insurance complaints, enabling you the business owner to concentrate on working on their business, rather than in it.

We understand your customer journey. We are always listening and working to improve the services we offer to ensure they remain relevant. If you have any questions about our insurance products, please do get in touch. We would be delighted to hear from you.

Do you have any questions?

We have created an FAQ section just below to help you with any questions you might have. If you would like to chat with Megan our Co-Founder, about the software please click below.

Megan - Co-Founder and CEO

Frequently Asked Questions

With the support of positive feedback from everybody in the trial, we will continue to offer the existing delivery insurance product, with higher coverage limits. We will also seek to expand our coverage to other geographies. If there are clear areas where we can improve the functionality or pricing for the late and lost delivery insurance, we will take those into account and make some modifications.

We will cover you for delays and losses.

If the package has not been delivered 1 day after the due date, your package is defined as delayed.
If the package has not arrived 5 days after the 5 days maximum due date (i.e. a total of 10 days), your package is defined as lost.

If your package is delayed, your business will automatically receive a compensation equivalent to the value of the shipping costs up to a £20 cap.
Or if your package is lost, your business will automatically receive a compensation equivalent to the cart value up to a £100 cap.
You will not need to file a claim.

If a customer buys a cart of items worth £190 and shipping costs are £5. This is within the insured parameters that have been chosen.
We issue a policy and we track the packages in the background. During the trial phase, the policy is priced at 1% of cart value with a minimum value for each policy of £1.90..
If a package is delayed one day beyond the due date, we repay all shipping costs up to £20. If a package is lost or stolen or hasn’t been delivered five days beyond the due date, we repay the unit cost of the item up to a cap of £100..
Account balances are recorded during the month and then policy payments and claims compensations are automatically made at the end of the month. You can amend the policy parameters at any time.

This cap will be in place for the three month test phase of this product. We will be working with our insurance partners to lift the cap after the trial.

Your data is shielded through enterprise grade security. All sensitive data is encrypted and all communication between your Shopify shop and us is cypotgraphically secure.

We are online and available to provide support when issues arise.

It’s a simple 3 step process:

  1. Install the app here.
  2. Review the detailed terms and choose exactly which shipments you would like to cover.
  3. We continuously monitor all shipping data. When delays or losses are detected, our insurance partners will automatically pay claims.

The app is free to install. A precise quote and terms from our insurance partners is available within the app. However, if you elect to add shipping protection to your package, this will cost a minimum of £1.90 or 1% of cart value, whichever is greater.

The quickest way is to set the value of carts covered to 0, but you can also uninstall the app by clicking the delete button within your apps section.

If shipping is free, we can insure lost items, but not late delivery.

Noted. We’d still love to hear from you. Please consider joining our Facebook Group to give feedback on the product and give input on our future product roadmap.

Currently we only offer late and lost delivery insurance, but we plan to add more comprehensive insurance cover for e-commerce businesses later this year. Please consider joining our Facebook Group to give input on our future product roadmap.

We are currently in a 3 month trial phase for this product. During this period, we have a cap on the amount that we can insure of £100, but we will be working with our insurance partners to increase this at the end of the trial phase.

At the moment, we are only authorised to insure parcels that are being shipped within the UK by UK registered businesses. If you don’t meet this requirement, we’d still be interested to hear your views on the tracking app and we are working with our insurance partners to expand our coverage as soon as possible.

Yes, although we cannot currently offer insurance to businesses that are based outside of the UK, we are well aware that e-commerce is a global business and are working with our partners to expand our product offerings in the future.
In the meantime, if you trade on Shopify but are based outside of the UK, we’d love to hear your feedback on our Shopify tracking app. Please consider joining our Facebook Group to ask questions and find out more.

Unfortunately, we are not yet integrated into any other ecommerce platforms other than Shopify, so cannot offer our products to your business at the moment. However, we’d love to know what platform your business is based on, so that we can prioritise future integrations. Please consider joining our mailing list for future updates here.

Offcourse has been designed as a fully automated insurance product, which is why the charges are with the ecommerce business. We’d welcome your feedback on that during the trial.

If you have a complaint, please do not hesitate to contact us here.

You can find details of our data protection here. If you have any further questions, please do not hesitate to contact us here.

Shopify is the first platform that we are working with, but we are aiming to integrate with other platforms over time. If you’d like to make some suggestions on which platforms we should work with next, please consider joining our Facebook Group to give feedback on the product and give input on our future product roadmap.

Every Shopify courier firm has a different policy regarding enhanced compensation, so we suggest that you check what is covered with the standard terms and where the gains in coverage are. Our aim is to offer cover that is price competitive against this enhanced compensation, with a simpler and clearer claims compensation process.

Parcel containing aerosols, alcoholic beverages, ammunition, batteries, cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery, precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art, illegal or controlled substances, including but not limited to, firearms and drugs/narcotics and any items listed as prohibited or restricted under the Courier's terms and conditions.

This Policy is underwritten by La Parisienne Assurances. La Parisienne Assurances is authorised by the Authorité de Contrôle Prudentiel et de Résolution in France and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Registered address: 120-122 rue Réaumur, TSA 6023 75083 PARIS CEDEX 02, France.
This insurance policy is issued and administered on behalf of La Parisienne Assurances by RFIB Group Limited who are authorised and regulated by the Financial Conduct Authority with reference number 310508. Registered address: 30 St Mary Axe, London EC3A 8BF, United Kingdom.

We’d love to hear from you. Please consider joining our Facebook Group to ask questions and find out more.

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