Are you an Ecommerce business owner?
Do you use Shopify as your ecommerce platform?
Would you like to streamline your parcel insurance claims process?
Would you like flexible parcel insurance, when you need it?
Would you like to increase the level of service you currently offer your customers?
Would you like automated claims payout for lost or delayed parcels?
If the answer is yes to any of the above, our new app will be able to help!
Easy Month to Month Subscription
Flexible Coverage - You can decide exactly which of your parcels to cover for your customers
Tracking Dashboard Included - Monitor all of your parcel deliveries from an easy to use dashboard.
Zero Admin Insurance
Shipping Protection for busy Ecommerce Business Owners
An easy, low cost to include within your Postage and Packaging.
Would you like to find out how Offcourse works and have the opportunity ask us some questions?
Would you like to find out what types of insurance you need as an ecommerce business owner?
What are the risks that your business faces during the delivery period? Why should you consider parcel insurance?
Would you like to understand how the technology works? We'll walk you through how the app and answer any questions that you have on the platform.
At Anansi , we are on a mission to make insurance fun.
We are here to support you, when you need us most!
During the busy trading times Black Friday, Cyber Monday, Christmas!
Insure your parcel deliveries, on a need by need basis.
Protect your deliveries during your busiest trading periods!
Offcourse a product powered by Anansi is a NEW shopify app, which
automates delivery insurance for you!
Let's look at the features together!
How do you use the app?
It’s as easy as 1, 2, 3 ..
Automated claim payouts for lost or delayed parcels.
Make sure you are signed in to your store and then click on the link below or go to the Shopify App store.
We’ll guide you through the process of providing your information, deciding which orders you want to insure and the terms of your cover.
You review the summary of the cover and then confirm..
The app will track shipping data and look out for all delays and losses. All valid claims will be paid automatically on a monthly basis.
As an extra bonus, we have included our Tracking app too!
One central dashboard for all of your global parcel deliveries.
We founded Anansi because we’ve been small ecommerce business owners and understand what you need to ensure the safe delivery of your products and services. We want to take away the complexities around insurance complaints, enabling you the business owner to concentrate on working on their business, rather than in it.
We understand your customer journey. We are always listening and working to improve the services we offer to ensure they remain relevant. If you have any questions about our insurance products, please do get in touch. We would be delighted to hear from you.
We have created an FAQ section just below to help you with any questions you might have. If you would like to chat with Megan our Co-Founder, about the software please click below.
The app is free to install. A precise quote and terms from our insurance partners is available within the app. However, if you elect to add shipping protection to your package, this will cost 1.2% of cart value, with a minimum of £2.30.
We will cover you for delays and losses.
If the package has not been delivered 1 day after the due date, your package is defined as delayed.
If the package has not arrived 5 days after the 5 days maximum due date (i.e. a total of 10 days), your package is defined as lost.
If your package is delayed, your business will automatically receive a compensation equivalent to the value of the shipping costs up to a £20 cap.
Or If your package is lost, your business will automatically receive a compensation equivalent to the cart value minus a 15% deductible.
You will not need to file a claim.
We are currently processing payments on a monthly schedule. Our goal is to issue your claim as soon as we have detected a delay or loss. The payment schedule is as follows:
Every Shopify courier firm has a different policy regarding enhanced compensation, so we suggest that you check what is covered with the standard terms and where the gains in coverage are. Our aim is to offer cover that is price competitive against this enhanced compensation, with a simpler, quicker and clearer claims compensation process.
Parcel containing aerosols, alcoholic beverages, ammunition, batteries (
unless the batteries are already included with the delivered object and are therefore in the same package as the object),
cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery,
precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art,
or any items listed as prohibited or restricted under the Courier's terms and conditions. Parcel containing illegal or controlled substances,
including but not limited to, firearms and drugs/narcotics. Jewellery is defined as rings, necklace, bracelet, earrings, tiara,
brooch or any other ornament made of precious stones and/or precious metal. Works of art are defined as
“Objects specially designed for its aesthetic appeal by an artist, particularly a painting, drawing or sculpture of high artistic quality”.
As you can see on our roadmap,
we are working with our insurance partners to add jewellery and valuables to this product in January 2021.
The quickest way is to set the value of carts covered to 0.
At the moment, we are only authorised to insure parcels that are being shipped within the UK by UK registered businesses.
If you don’t meet this requirement, we’d still be interested to hear your views on the tracking app and we are working with our
insurance partners to expand our coverage as soon as possible.
As you can see on our roadmap,
we are working with our insurance partners to add jewellery and valuables to this product in January 2021.
Yes, although we cannot currently offer insurance to businesses that are based outside of the UK, you can still use our tracking app. We are working with our partners to expand the territories covered ASAP.
Unfortunately, we are not yet integrated into any other ecommerce platforms other than Shopify, so cannot offer our products to your business at the moment. However, as you can see on our roadmap, we are working to add additional platforms to this product in January 2021 and we’d love to know what platforms your business is based on, so that we can prioritise future integrations. Please consider joining our mailing list for future updates here.
Offcourse has been designed as a fully automated insurance product, which is why the charges and compensation are with the ecommerce business. However, you are free to incorporate this into P&P. Let us know if there is anything more that we can provide that can support this.
Currently we only offer late and lost delivery insurance, but as you can see on our roadmap, we are working with our insurance partners to add additional insurance products to our platform from mid 2021 onwards. We plan to add more comprehensive insurance cover for e-commerce businesses later this year. Please consider joining our mailing list for future updates here.
This Policy is underwritten by Wakam. Wakam is authorised by the Authorité de Contrôle Prudentiel et de Résolution in France and is subject to
limited regulation by the Financial Conduct Authority.
Details about the extent of our regulation by the Financial Conduct Authority are available from us on request.
Registered address: 120-122 rue Réaumur, TSA 6023 75083 PARIS CEDEX 02, France.
This insurance policy is issued and administered on behalf of Wakam by Tysers is a trading name of Integro Insurance Brokers Ltd
which is authorised and regulated by the Financial Conduct Authority with reference number 305496. Registered Office: 71 Fenchurch Street, London, EC3M 4BS.
Your data is shielded through enterprise grade security. All sensitive data is encrypted and all communication between your Shopify shop and us is cypotgraphically secure.
We’d love to hear from you. You can email us anytime at hello@offcoursecover.com
