Zero-admin Shipping Protection.

The app is free to install. A precise quote and terms from our insurance partners is available within the app. However, if you elect to add shipping protection to your package, this will cost 1.2% of cart value, with a minimum of £2.30. Insurance transactions are exempt from VAT so VAT cannot be recovered for this service. This product is liable for Insurance Premium Tax (IPT), which is not recoverable.

You can choose the values of carts covered, for example orders between £100 and £500 and you can update these values within the app. For example you can choose cart values of £150 to £1,200 and all orders between these values automatically enable the insurance option?

Premium payments are processed monthly on the 1st of the month and you will have 7 days to settle your balance, so no money will be taken from your account immediately once you activate the insurance. You will be able to track payments that are due in the "Invoice" section of the app.

Offcourse has been designed as a fully automated insurance product, which is why the charges and compensation are with the ecommerce business. However, you are free to incorporate this into P&P. Let us know if there is anything more that we can provide that can support this.

We can offer insurance for items of any value up to £5,000.

We will cover you for delays and losses.

At the moment we can only insure orders that ship one parcel in one shipment. So if your order is split into multiple shipments, we cannot insure it. However, we are discussing changing this to issuing one policy per shipment instead of one policy per order. In that case, we would issue two separate policies for each of the shipments and process the loss accordingly. We're currently negotiating this change with our insurance partner and we will let you know when we can offer this in a future release.

The quickest way is to set the value of carts covered to 0.

Yes, we support all UK courier companies, so we will be able to monitor your parcels via any firm as long as there is an "expected delivery date" associated with the data we receive from the courier.

We update the information three times per day. Currently, we're processing the data at 6am, 12pm and 6pm, so your information and possibly your policies would be issued a little after that. We only issue your policies when we detect your parcels have been shipped. From here, issuing the policy will depend on the quality of the data available.

We receive courier data from Shopify and when Shopify doesn't support the carrier, we use an external service to track the parcels via the tracking number provided by Shopify. This service connects directly with all of the courier firms such as DX Freight, Parcelink Logistics, DX Secure and WDL etc and collects the expected delivery date from them if available.

If the package has not been delivered 1 day after the due date, your package is defined as delayed. If the package has not arrived 5 days after the 5 days maximum due date (i.e. a total of 10 days), your package is defined as lost.

Your data is shielded through enterprise grade security. All sensitive data is encrypted and all communication between your Shopify shop and us is cypotgraphically secure.

If your package is delayed, your business will automatically receive a compensation equivalent to the value of the shipping costs up to a £20 cap (including VAT).
or
If your package is lost, your business will automatically receive a compensation equivalent to the cart value minus a 15% deductible.
You will not need to file a claim.

We are currently processing payments on a monthly schedule. Our goal is to issue your claim as soon as we have detected a delay or loss. The payment schedule is as follows:

• 1st of the month: an invoice is issued for policies of the previous month;
• 1th to 7th: you can pay your invoice online in the app or through a link you will receive in your email;
• 8th to 12th: claims for the previous month are paid to your Stripe account.

Stripe is a payment platform. We are using Stripe to process premium payments and automatically transfer your claims back to your Stripe account. You will have to set up a Stripe account to make premium payments and receive claims from service, but this is free to set up and a quick process. All of the prices and claims payments quoted are net of fees.

Every Shopify courier firm has a different policy regarding enhanced compensation, so we suggest that you check what is covered with the standard terms and where the gains in coverage are. We’ve been told by some businesses that compensation is capped at £25 after admin fees for some couriers firms. Our aim is to offer cover that is price competitive against this enhanced compensation, with a quicker, clearer and claims compensation process and an adequate payout in the case of losses and delays.

Parcel containing aerosols, alcoholic beverages, ammunition, batteries (unless the batteries are already included with the delivered object and are therefore in the same package as the object), cash, clinical and/or medical waste, corrosives, environmental waste, explosives, flammable substances, fur, gases, jewellery, precious metals, radioactive materials and samples, solvent based-paints, tobacco, wood varnishes, works of art, or any items listed as prohibited or restricted under the Courier's terms and conditions. Parcel containing illegal or controlled substances, including but not limited to, firearms and drugs/narcotics. Jewellery is defined as rings, necklace, bracelet, earrings, tiara, brooch or any other ornament made of precious stones and/or precious metal. Works of art are defined as “Objects specially designed for its aesthetic appeal by an artist, particularly a painting, drawing or sculpture of high artistic quality”.
As you can see on our roadmap, we are working with our insurance partners to add jewellery and valuables to this product in January 2021.

We use the shipping cost charged to customers that forms part of their cart value to calculate this, because that’s what we can read from Shopify. If you offer free shipping, at the moment, we don't have a method to access the trade cost for each transaction. However, we can still insure the cart if the parcel is lost.

At the moment, we are only authorised to insure parcels that are being shipped within the UK by UK registered businesses. If you don’t meet this requirement, we’d still be interested to hear your views on the tracking app and we are working with our insurance partners to expand our coverage as soon as possible.
As you can see on our roadmap, we are working with our insurance partners to add jewellery and valuables to this product in January 2021.

Yes, although we cannot currently offer insurance to businesses that are based outside of the UK, you can still use our tracking app. We are working with our partners to expand the territories covered ASAP.

Unfortunately, we are not yet integrated into any other ecommerce platforms other than Shopify, so cannot offer our products to your business at the moment. However, as you can see on our roadmap, we are working to add additional platforms to this product in January 2021 and we’d love to know what platforms your business is based on, so that we can prioritise future integrations. Please consider joining our mailing list for future updates here.

Currently we only offer late and lost delivery insurance, but as you can see on our roadmap, we are working with our insurance partners to add additional insurance products to our platform from mid 2021 onwards. We plan to add more comprehensive insurance cover for e-commerce businesses later this year. Please consider joining our mailing list for future updates here.

This Policy is underwritten by Wakam. Wakam is authorised by the Authorité de Contrôle Prudentiel et de Résolution in France and is subject to limited regulation by the Financial Conduct Authority.
Details about the extent of our regulation by the Financial Conduct Authority are available from us on request.
Registered address: 120-122 rue Réaumur, TSA 6023 75083 PARIS CEDEX 02, France.
This insurance policy is issued and administered on behalf of Wakam by Tysers is a trading name of Integro Insurance Brokers Ltd which is authorised and regulated by the Financial Conduct Authority with reference number 305496. Registered Office: 71 Fenchurch Street, London, EC3M 4BS.

We’d love to hear from you. You can email us anytime at hello@offcoursecover.com